Sleepy Merino offers an Easy Returns service with free domestic returns, and subsidised international returns, for your first return or exchange on an item. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, with tags attached.
To complete your return, we require a receipt or proof of purchase.
To return your product, please to: Sleepy Merino, 844 Airlie Brake Lane, Bukkulla NSW 2360, Australia.
Domestic returns are free. Simply email us for your Return Paid number, which will allow you to return your item through the Australia Post parcel post service.
Unfortunately, Australia Post does not offer an International Return Paid service at this time, so Sleepy Merino will add $10AUD to approved international refunds and exchanges to assist with your cost of return. If you are shipping an item over $75, you should consider using a trackable shipping service or purchase insurance.
For our full refunds policy please click here